Renewablesadvice.com Terms and Conditions of Use

Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

Copyright notice

2.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(d) stream audio and video files from our website; and

(e) use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must only download material from our website that is specifically highlighted as being available for download.

3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(d) redistribute material from our website.

3.6 Notwithstanding Section 3.5, you may redistribute our e-mail marketing material in print and electronic form to any person.

3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website at any time;

(e) access or otherwise interact with our website using any robot, spider, or other automated means, except for the purpose of search engine indexing;

(f) violate the directives set out in the robots.txt file for our website; or

(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing) unless the data is collected by us for you through explicit consent by the users of our website.

4.2 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5. Your content: licence

5.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

5.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

5.3 You grant to us the right to bring an action for infringement of these rights. under section 5.2.

5.4 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

6. Your content: rules

6.1 You warrant and represent that your content will comply with these terms and conditions.

6.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

6.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner;

(m) be pornographic, lewd, suggestive or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

7. Limited warranties

7.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

7.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

7.3 To the maximum extent permitted by applicable law and subject to Section 7.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

8. Limitations and exclusions of liability

8.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

8.2 The limitations and exclusions of liability set out in this Section 8 and elsewhere in these terms and conditions:

(a) are subject to Section 8.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

8.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

8.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

8.5 We shall not be liable for any changes to government energy efficiency schemes, funding eligibility criteria, or energy tariffs that may impact the perceived benefit or value of your EPC or recommendations made during a Domestic Energy Assessment.

8.6 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

8.7 We will not be liable to you in respect of any loss or corruption of any data, database or software.

8.8 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

8.9 We will not be liable for any losses, personal injuries or death associated from any recommended activities, walks, places to eat or anything else listed on our website.

8.10 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

9. Breaches of these terms and conditions

9.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website;

(f) commence legal action against you dependent on the circumstances and/or

9.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

10. Project Enquiries and Product Marketplace Submissions

10.1 By submitting information through our 'Project Enquiry' or 'Product Marketplace' form, you agree and acknowledge that we will process the personal and project-related details you provide in accordance with our Privacy Policy. This includes, but is not limited to, your name, contact information, and any specific details about your project that you choose to share with us.

We use this information to:

Respond to your enquiries,
Pass on your enquiry details to a suitable third party,
Provide you with the services or information you have requested,
Enhance our services and your experience on our website,
And for any other purposes as detailed in our Privacy Policy.

We are committed to protecting your privacy and ensuring the security of your information. For more detailed information on how we collect, use, and safeguard your data, as well as your rights regarding your information, please refer to our Privacy Policy.

By using the 'Project Enquiry' or our 'Product Marketplace' form, you consent to the collection, use, and sharing of your information as outlined in our Privacy Policy. If you have any questions or concerns about how we handle your information, please contact us via our contact form.

10.2 Discount policy for project enquiry and product marketplace submissions

As a valued user of renewablesadvice.com, when you complete our 'Project Enquiry' form and provide your details, you become eligible for a special discount on the quote you receive for your project or purchase. When you complete our 'Product Marketplace' form, you become eligible for the discount that is displayed on the item advert. This discount is our way of thanking you for considering our platform and services for your renewable energy needs.

Discount Eligibility and Application for your Project Enquiry:

The discount is available exclusively to users of renewablesadvice.com who submit their project details through the 'Project Enquiry' form.
Upon submission, your information will be forwarded to our trusted third-party partner(s), who will be responsible for providing you with a quote for your project or purchase.

Discount Details for Your Project Enquiry:

The amount or percentage of the discount is not predetermined and will vary depending on the specifics of your project or purchase.
The discount is determined and applied at the discretion of the third-party provider, based on their assessment of the project details you submit.

Please Note:

renewablesadvice.com facilitates the eligibility for a discount by connecting you with our third-party partners for your project enquiry but does not determine the discount's value or the final quote.
We encourage you to discuss the discount directly with the third-party provider to understand how it will be applied to your quote.

By using the 'Project Enquiry' and/or 'Product Marketplace' forms and submitting your details, you acknowledge and agree to the terms outlined above regarding the discount policy. For any questions or further information, please do not hesitate to contact us via our contact form.

11. Variation

11.1 We may revise these terms and conditions from time to time.

11.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

11.3 We may notify you of the revised terms and conditions through an alert on our website. If you do not agree to the new terms and conditions, you must stop using our website immediately.

12. Assignment

12.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

12.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

13. Severability

13.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

14.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

15.1 These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

16. Law and jurisdiction

16.1 These terms and conditions shall be governed by and construed in accordance with Scottish law.

16.2 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of Scotland.

17. Statutory and regulatory disclosures

17.1 We are registered as ATGE Plus Ltd with Companies House in the United Kingdom and are subject to guidance from the United Kingdom Government, which can be found at https://www.gov.uk/government/collections/companies-house-guidance-for-limited-companies-partnerships-and-other-company-types.

17.2 Our VAT number is 253685874.

18. Domestic Energy Assessment Services

18.1 We offer Domestic Energy Assessment (DEA) services for properties located in Scotland, delivered by a qualified and accredited assessor. The purpose of this service is to produce an Energy Performance Certificate (EPC) in accordance with the Energy Performance of Buildings (Scotland) Regulations.

18.2 The assessment is non-invasive and based on a visual inspection of the property, supplemented by information provided by the client and publicly available data. The EPC reflects the energy performance of the property at the time of the assessment only.

18.3 DEA services are carried out by an assessor individually accredited by Elmhurst Energy, one of the approved accreditation bodies in the UK.

18.4 By booking a Domestic Energy Assessment with ATGE Plus Ltd through renewablesadvice.com, you agree to:

Ensure safe and uninterrupted access to the property at the agreed time.
Provide accurate and truthful information relevant to the assessment.
Notify us of any special access requirements or potential health and safety concerns in advance.
Ensure someone over the age of 18 is present at the property during the scheduled appointment. In line with professional safeguarding obligations, the assessor will not carry out assessments unless a responsible adult is present. If this requirement is not met, the assessment will be cancelled.

18.5 Failure to meet these obligations may result in a cancelled appointment, for which a cancellation fee of up to 100% of the assessment fee may apply.

18.6 Limitations of Assessment: A Domestic Energy Assessment does not involve structural inspections or testing of systems. It is based on visual observations and assumed values where no evidence is available. We do not guarantee any specific EPC rating outcome.

18.7 We are not responsible for:

Ineligibility for grants or financial incentives that require a minimum EPC band.
Future regulatory changes that affect the value or application of the EPC.
Client interpretation or application of the EPC beyond its intended use.

18.8 Appointments cancelled more than 24 hours in advance may be rescheduled or refunded in full.

18.9 If you cancel with less than 24 hours’ notice, or are unavailable or refuse access at the scheduled time, we reserve the right to retain up to 100% of the assessment fee, unless otherwise agreed.

18.10 Once an EPC has been produced and lodged with the official register, refunds cannot be issued.

18.11 If an appointment is cancelled in accordance with the terms above, a full or partial refund may be considered, subject to any administrative or travel costs already incurred. Full details are available on our refund policy.

18.12 In compliance with Elmhurst Energy's policies and the Latent Damages Act 1986, all assessment data and supporting documentation (including photographs and site notes) will be securely stored for a period of 15 years.

18.13 Clients are encouraged to retain a copy of their EPC and report for their own records.

18.14 All Domestic Energy Assessments will be conducted in line with the Code of Conduct set by Elmhurst Energy, which includes:

Acting professionally, honestly, and with integrity at all times.
Refusing to undertake assessments if there is a conflict of interest or lack of competence.
Ensuring a responsible adult is present during assessments where children or vulnerable people are in the home.
Not giving or accepting gifts, inducements, or hospitality that may affect judgement or perceived impartiality.
Carrying valid identification and showing it upon request when attending a property.

18.15 The assessor is accredited through Elmhurst Energy and holds appropriate Professional Indemnity and Public Liability insurance. Evidence of accreditation and insurance is available on request.

18.16 If, upon arrival, the property is deemed unsafe or inaccessible for health, safety, or safeguarding reasons, we reserve the right to refuse entry and withhold a portion of the fee.

18.17 Assessments will be conducted professionally and impartially. In properties where the booking party is not the occupant, a responsible adult must be present. Complaints from third parties will be investigated seriously and in accordance with our accreditation body’s standards.

18.18 In the event of a complaint relating to a Domestic Energy Assessment:

You may request a copy of our Complaints Procedure at any time.
We aim to resolve all complaints within a reasonable timeframe. If a satisfactory resolution is not reached, you may escalate the matter to Elmhurst Energy directly.
You will be provided with details of Elmhurst’s complaint resolution process should further escalation be required.
We will cooperate fully with Elmhurst Energy in any investigations and comply with any remedial actions they require.

19. Payments for Domestic Energy Assessments

19.1 All Domestic Energy Assessments booked through our online booking system require full payment in advance to confirm your appointment.

19.2 Clients may select a preferred appointment time at least four (4) days in advance via our online booking system. Upon submitting the booking request, an automated email confirmation will be sent, and the booking will be marked as pending until payment is received in full.

19.3 An invoice will be sent by email to the client’s provided address, including payment instructions for bank transfer. Full payment must be received within two (2) days of the booking request.

19.4 If payment has not been received by the end of the second day, we will attempt to contact you on the third day via the contact details you have provided.

19.4.1 If payment is not received in full by 9:00pm on the third day following your booking request, your booking will be automatically cancelled, and the time slot will be made available to others.

19.5 No EPC or assessment will be carried out without confirmed payment.

19.6 We reserve the right to refuse or cancel future bookings from individuals who fail to complete payment within the stated timeframes.

20. Accuracy of Booking Information

20.1 When making a booking for a Domestic Energy Assessment through our website, you are responsible for providing accurate information regarding your property, including:

The correct location (e.g. Aberdeen City vs Aberdeenshire)
The number of bedrooms

If incorrect information is provided and results in an underpayment (i.e. a lower invoice total than required for the actual property), we reserve the right to:

Issue a supplementary invoice for the outstanding amount before the assessment is carried out, or
Issue a supplementary invoice for the outstanding amount after the assessment is carried out if the underpayment is discovered during the assessment, or
Cancel the appointment and offer a revised quote based on the accurate details.

Failure to pay the correct amount prior to the scheduled appointment may result in the appointment being cancelled. If this occurs, our standard refund and cancellation policy will apply.

We recommend reviewing your booking details carefully before submitting to avoid any delays or additional charges.

21. Right to Refuse or Cancel Appointments

21.1 We reserve the right to decline or cancel any Domestic Energy Assessment booking at our sole discretion, including but not limited to situations where:

The property is outside our service area
The information provided at the time of booking is found to be inaccurate or misleading
Access to the property is unsafe, or a responsible adult will not be present
The behaviour or conduct of the client, resident, or associated parties is deemed inappropriate or abusive
We are unable to fulfil the appointment due to unforeseen circumstances, scheduling conflicts, or professional limitations

In such cases, we will notify you as soon as possible. Where appropriate, a refund will be issued in line with our Refund Policy.

We aim to exercise this right fairly and only when necessary to maintain safety, service quality, and compliance with our professional obligations.

22. Our details

22.1 This website is owned and operated by ATGE Plus Ltd.

22.2 We are registered in Scotland under registration number SC522907, and our registered office is at c/o 53 High Street, Dumbarton. G82 1LS.

22.3 Our principal place of business is at 32 Boghead Road, Dumbarton. G82 2HP.

22.4 You can contact us:

(a) using our website contact form found here.

Updated 31/03/25.